Trends

 SAP VENTURES says:

• Mix of Pure proprietary as well as Open Sources, some hosted 
• ECM tools becoming a commodity, so Sales Model is very effective because demand-driven (cy has already researched the market, found a budget, and then contacts themselves)
• Web 2.0
• ECM will be part of Collaboration
• Consolidation of ECM vendors installed in-house
• Unstructured information sources to be integrated
• Heterogeneous environments

What is Web 2.0?

The term Web 2.0 was coined over four years ago and has come to define a new generation of
technology and more importantly a new style of online social interaction and collaboration. In its early
days, Web 2.0 was characterized by such tools as MySpace, Facebook and Wikipedia which were
mostly seen as social tools not business tools. These tools made it easy for people to build new
online communities of friends or people with similar interests. It also facilitated the sharing of personal
as well as business content or knowledge. With the Baby Boomers retiring and Generation Y making
up a large percentage of the workforce, Web 2.0 tools are finding their way into more and more
enterprises. Enterprises are now jumping on the social computing bandwagon and evaluating the
opportunities these technologies provide. For some enterprises, Web 2.0 technologies may offer the
promise of what knowledge management programs of the 1990’s tried to capture.

This whitepaper provides a look at how Web 2.0 and social computing technologies have evolved and
how they have changed the way people communicate. As Web 2.0 technologies become more
prominent within the enterprise, there is a need to control and manage its use. A new breed of tools
will become available that merge social computing with enterprise content management and
collaboration tools.